Complex eCommerce brands — multi-channel, high-SKU, DTC and wholesale — run on more tools than they should, and most of them don’t talk to each other. We fix the underlying architecture so your operation runs on data, not on workarounds.
eCommerce at scale isn’t a traffic problem. It’s a systems problem — and most brands are running their stack on duct tape.
Your storefront doesn’t talk to your warehouse. Your ERP isn’t connected to your 3PL. Your marketing platform is making decisions on last week’s data. Every workaround your team builds is one more thing that breaks during your next peak.
Why eCommerce ops break — and stay broken.
Most brands scale their tech stack by accident — adding tools when something breaks, not when they plan. By the time volume picks up, you’ve got a patchwork of integrations that work fine in normal conditions and fall apart when it matters most.
Inventory data is never the same number twice
Your Shopify inventory doesn’t match your 3PL. Your 3PL doesn’t match your ERP. By the time a report gets generated, someone has already oversold a SKU you don’t have.
Order management is held together by manual workarounds
High-volume periods expose every gap in your fulfillment logic. Split shipments, backorders, and exceptions get handled by people making judgment calls instead of rules that run automatically.
Reporting requires exporting from five different tools
Your revenue data is in Shopify. Your ad spend is in Google. Your customer LTV is in Klaviyo. Getting to a single view of profitability means a spreadsheet that someone has to rebuild every time.
Customer data is siloed between storefront, email, and support
Klaviyo knows what they clicked. Shopify knows what they bought. Gorgias knows why they returned it. None of those systems agree on who the customer actually is — which means your retention strategy is working with incomplete data.
Built for complex eCommerce. Not for simple Shopify stores.
We don’t implement off-the-shelf integration templates. We’ve worked with multi-channel brands, high-SKU catalogs, B2B/DTC crossovers, and complex fulfillment architectures — and we build systems that actually match how you operate.
Platform & Storefront Architecture
Your Shopify Plus, BigCommerce, or WooCommerce environment built and configured to support your actual catalog structure, pricing logic, and checkout requirements — not a template with your logo on it.
Order & Inventory Operations
Your OMS, WMS, and 3PL connected into a single operations layer — with fulfillment logic, routing rules, and exception handling built in, so your team spends less time manually intervening in orders.
Analytics & Reporting Infrastructure
One source of truth for revenue, margin, ad spend, and customer value — built from your actual data sources and structured so your team can answer questions without building a new spreadsheet every time.
Customer Data & Retention Systems
Your CRM and email/SMS platform connected to your actual purchase and behavior data — so your retention marketing runs on real signals instead of generic segments.
AI that earns its place in your stack.
eCommerce brands are being sold AI for everything right now. Most of it is a feature dressed up as a strategy. We only integrate AI where it removes a real bottleneck — and we’re specific about what that means.
We won't propose an AI solution unless we can draw a straight line from the model to a measurable outcome in your specific operation. No vaporware. No proofs of concept that never make it to production.
Demand forecasting that accounts for your actual patterns
AI-assisted forecasting tuned to your sales cycles, promotional calendar, and channel mix — so you stop overstocking slow SKUs and running out of the ones that actually move.
Automated returns triage and routing logic
AI classifies return reasons, routes refund vs. exchange decisions based on customer history, and flags potential fraud patterns before they hit your balance sheet — without manual review of every ticket.
Churn prediction before the customer disappears
AI models trained on your purchase history identify at-risk customers before their next expected order window closes — triggering targeted win-back flows while there’s still time.
Dynamic pricing logic tied to margin, not just competition
AI-assisted pricing recommendations that factor in your actual cost structure, inventory levels, and demand signals — so you’re optimizing margin, not just undercutting on price.
We know your stack. We’ve probably already integrated it somewhere else.
If you’re running Shopify Plus, Klaviyo, a 3PL, and an ERP that are supposed to be connected but aren’t — we’ve been here before. We work with the tools you already have, not the ones we wish you had.
What changes after the systems actually work.
We’d been duct-taping our Shopify and 3PL together for two years. Zerobreak rebuilt the whole connection in a few weeks. First peak season after that was the smoothest we’d ever had.
Our inventory was bleeding margin on split shipments and we didn’t even know it. Once Zerobreak wired up the fulfillment routing, the problem fixed itself. Wish we’d done it two years earlier.
Our Klaviyo revenue went up 40% in the first quarter after they rebuilt our flows. Not because of new creative — just because the right data was finally flowing in.
Not sure where your stack is breaking down?
Most operators know something is wrong — they just can’t pinpoint exactly where. Our eCommerce Tech Health Check scores your operation across five dimensions and tells you where to start.
Take the Health Check →Takes about 10 minutes. No sales call required to get your report.
Broken integrations are a systems problem. We fix systems.
If your team is manually reconciling inventory, patching fulfillment exceptions, or rebuilding the same report every week — the problem is the architecture, not the people. We’ll come to the call having already thought through your stack, your likely failure points, and how we’d approach them.
No pitch deck. No pressure. Just a direct conversation about what’s broken and how we’d fix it.
